REFUND AND CANCELLATION POLICY
At Grill N Roll, we want you to be completely satisfied with your experience.
Here’s what you need to know about our refund and cancellation policy:
If you are dissatisfied with your order or experience, please contact us within 24 hours of your visit or receipt of your order. We will do our best to resolve the issue to your satisfaction. If a refund is warranted, we will issue a refund to the original form of payment.
If you need to cancel your reservation or order, please contact us as soon as possible. For reservations, we require a minimum of 24 hours’ notice for cancellations. For catering or large group orders, we may require more notice. If you cancel within the required notice period, we will refund your payment in full. If you cancel outside of the required notice period, we may charge a cancellation fee.
If you fail to show up for your reservation or order without prior notice, we may charge a no-show fee or require a deposit for future reservations.
If you need to cancel an event booking, please refer to our event contract for specific cancellation terms and fees.
Our refund and cancellation policy may vary for special promotions, holiday events, or other specific circumstances. Please refer to the terms and conditions of the promotion or event for specific details.
If you have any questions or concerns about our refund and cancellation policy, please contact us. We’re here to help!